Effective Date: July 1, 2025
At VertexBusinessInsights.com, we aim to provide high-quality, data-driven insights and reports to support your business decisions. Due to the nature of our digital products and custom research services, we maintain a transparent refund policy outlined below.
📘 Digital Reports & Market Studies
All sales of downloadable reports and research content are final. Once a report has been delivered or accessed, we are unable to issue a refund, as digital products cannot be returned.
🧩 Custom Research & Consulting Services
Refunds for custom projects may be considered only if:
- The research has not yet commenced
- The request is made within 24 hours of order confirmation
- The cancellation is approved by our support team after review
If work has already started, partial refunds may be issued based on the scope of work completed at the time of cancellation.
💼 Subscription Services
If you are subscribed to ongoing services (e.g., data feeds, dashboards, or monthly insights), you may cancel anytime. Your subscription will remain active through the billing period. Refunds are not provided for partial months or unused access.
🛠 Technical Issues
If you experience a technical issue accessing a report or resource, please contact us immediately. We will make every effort to resolve the issue or provide an alternative download. Refunds may be issued only if the problem cannot be resolved.
📩 How to Request a Refund
To initiate a refund request or discuss a billing issue, please contact us on the Contact page with the following details:
- Order number
- Product or service name
- Reason for the refund request
- Any relevant screenshots or documentation
🔐 Our Promise
We value your trust. While we can’t guarantee refunds for every scenario, we’re committed to fairness and will evaluate each case individually to ensure satisfaction wherever possible.